CONTACT MEDELLIN DAY TOURS

1. What is the best time of year to visit Medellín?

Answer: Medellín enjoys a mild climate year-round, often called the "City of Eternal Spring." However, the best time to visit is during the dry seasons, from December to March and June to August, when outdoor activities are most enjoyable.

 

2. How safe is it to travel in Medellín?

Answer: Medellín has significantly improved in safety over the years. As with any major city, it’s important to stay aware of your surroundings, avoid isolated areas at night, and follow local advice. Our tours are designed with your safety in mind, taking you through well-traveled and secure areas.

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3. What should I pack for my trip to Medellín?

Answer: Pack light, breathable clothing suitable for a temperate climate. A light jacket or sweater is recommended for cooler evenings. Don’t forget comfortable walking shoes, sunscreen, and a hat for daytime tours. We recommend you bring water with you as well but this is available to buy in almost every stop we make on our tours.

 

4. Do I need to speak Spanish to enjoy the tours?

Answer: While Spanish is the primary language spoken in Medellín, our tours are conducted in English and spanish by bilingual guides, so you’ll be able to enjoy your experience fully even if you don’t speak Spanish.

 

5. How do I book a tour, and what is your cancellation policy?

Answer: You can book a tour directly through our website or by contacting us via phone or email. We offer a flexible cancellation policy, allowing free cancellations up to 24 hours before the tour starts. there is no cancellations allowed after this point. Specific terms may apply depending on the tour package.

 

6. What is included in the tour price?

Answer: Our tour prices typically include transportation, an English-speaking guide, and some entrance fees, but not all as some locations simply don't suit everyone, Some tours may also include meals, snacks, or additional activities. Detailed inclusions are listed on each tour’s booking page.

 

7. Are the tours suitable for children and elderly participants?

Answer: Yes, many of our tours are family-friendly and suitable for all ages. We offer a variety of tours with different activity levels, so you can choose one that best suits your group’s needs.

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8. Can you accommodate dietary restrictions or special requests?

Answer: Absolutely! Please inform us of any dietary restrictions or special requests when booking your tour. We will do our best to accommodate your needs and ensure you have a comfortable and enjoyable experience.

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9. How long do the tours typically last?

Answer: Tour durations vary depending on the type and location of the tour. our city tours are either a full day or half day, lasting between 4 to 9 hours, while day trips to destinations like Guatapé can last up to 11 hours depending on the package you book. Full details are provided in each tour description.

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10. What type of transportation is used during the tours?

Answer: We use comfortable, air-conditioned vehicles for all our tours. For small groups of up to 4 people we use comfortable cars. For larger groups, we provide minibuses or buses, ensuring ample space and comfort. For our Comuna 13 Tour you meet our guides and travel with them by public transport.

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11. Are tips included in the tour price?

Answer: Tips are not included in the tour price. While tipping is not mandatory in Colombia, it is appreciated as a gesture of gratitude for your guide's efforts and service. A standard tip ranges from 10-15% of the tour cost.

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12. Can I customize my tour itinerary?

Answer: Yes, we offer customizable tours tailored to your interests and schedule. Whether you want to focus on cultural sites, nature, or adventure activities, we can create a personalized itinerary just for you.

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13. What payment methods do you accept?

Answer: We accept a variety of payment methods, including credit cards, PayPal, and bank transfers. Payment details will be provided during the booking process.

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14. Is travel insurance required for the tours?

Answer: While travel insurance is not required, we highly recommend it for your peace of mind. Travel insurance can cover unforeseen circumstances such as medical emergencies, or trip cancellations due to unforeseen events

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15. What happens if it rains on the day of my tour?

Answer: Medellín’s weather can be unpredictable, with occasional rain showers. Our tours operate rain or shine, but we always prioritize your safety and comfort. If severe weather is expected, we may offer to reschedule or provide alternative activities.